Mo-Fr. 15:00 - 17:00 : +49 (0)7271-7698997

FAQ & contact
1 Shipment
1.1 1.1. How long does it take to receive my product(s)?
Each order is handled on the day of the order. Shipments are carried out by DHL, Hermes. It takes about 5 working days.
2 Safety
2.1 Can my new-born play with myHummy?
Our products are adapted since the first day of life of your baby. It was developed for them. Quality and safety have priority that’s why our products are produced with high-quality and certified materials. We have every certificate to prove that you can give your myHummy product without any problem to your new-born. Every evaluation regarding the Technical Inspection Authority of Rhineland-Palatinate and CE have been done.

EN 71-1:2011+A3:2014 Safety of toys - Part 1: Mechanical and physical properties

EN 71-2:2011+A1:2014 Safety of toys - Part 2: Flammability

EN 71-3:2013 Safety of toys - Part 3: Migration of certain elements

EN 62115:2005/A11:2012 (+ A12:2015, A2:2011/AC:2011, A11:2012/AC:2013)- Electric toys – Safety

EN 50581:2012 - Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances

EN 61000-6-1:2007 - Electromagnetic compatibility (EMC) - Part 6-1: Generic standards - Immunity for residential, commercial and light-industrial environments

EN 61000-6-3:2007 - Electromagnetic compatibility (EMC) - Part 6-3: Generic standards - Emission standard for residential, commercial and light-industrial environments

3 Function
3.1 How do I turn myHummy on?

Click for about 1-2 sec. on the button.

3.2 How do I turn it off?
Click for about 1-2 sec. on the button to turn it manually off. The sound device turns automatically and progressively off after 60 min. of function.
3.3 How can I turn it louder or lower?
After having turned it on, you keep the button pressed until it reached the right volume. It turns first louder and then, if you let the button and re-press it for a longer time, it goes lower.
3.4 How can I switch the sound?
The sound device produces 5 different kinds of sounds; you just have to do a double-click to change the current sound.
3.5 Why is it blurred or not as loud as the first time I turned it on?
You have to put new batteries in.
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